Cancellation & Refund Policy

This policy explains what happens if you cancel a confirmed booking, if we need to cancel or substantially change a trip, and how refunds are processed. It applies to all trips booked through Ghumakkad, whether custom itineraries or fixed group departures.

If you cancel a confirmed booking, refund eligibility depends on how far in advance of departure you cancel and what has already been paid to third parties (hotels, airlines, permit-issuing authorities) on your behalf — many of these carry their own non-refundable windows that we do not control.

Refund percentages and cancellation windows: {REFUND_TERMS}

In the rare event we need to cancel a trip (for example, a group departure not reaching minimum group size), you will be offered a full alternative departure or a refund per the schedule in {REFUND_TERMS} — not a partial credit.

Rescheduling to new dates is often possible in place of a cancellation, subject to hotel and vehicle availability for the new dates. Rescheduling requested close to departure is treated the same as a cancellation for refund purposes, per {REFUND_TERMS}.

Certain components of a trip are frequently non-refundable regardless of timing — this typically includes flights, train tickets, permits, and any inventory a vendor has explicitly marked non-refundable at the time of booking. Your itinerary will flag these where applicable.

If a trip is canceled due to circumstances beyond either party's reasonable control (natural disasters, government restrictions, public health emergencies), refunds are subject to what our third-party vendors (hotels, airlines, permit authorities) are able to refund to us, per {REFUND_TERMS}.

Approved refunds are processed to your original payment method. Processing timelines depend on your bank/payment provider in addition to our own processing time, detailed in {REFUND_TERMS}.

Contact your trip expert directly, or reach us at ghumakkad5963@gmail.com or +91 70500 28641, as early as possible — earlier requests generally have more favorable outcomes under {REFUND_TERMS}.

{COMPANY_LEGAL_NAME} · GSTIN: {GSTIN} · Ghumakkad Travel House, Guwahati, Assam, India · ghumakkad5963@gmail.com