Questions, Answered Straight

Start with the Plan My Trip form or a WhatsApp message — either way, a trip expert replies within 15 minutes during business hours with a first-pass itinerary. Nothing is booked until you approve it and pay the advance; there's no pressure to confirm on the first call.

UPI, bank transfer, and major cards, all through a secure payment link your trip expert sends you directly — we never ask for card details over call or WhatsApp. Larger international packages can usually be split into two installments; ask your expert.

No — a booking advance confirms your dates and holds your hotel/vehicle inventory, with the balance due before departure (the exact split depends on the package and is confirmed in writing before you pay anything).

Yes. Payments go through a standard payment gateway with bank-level encryption, and we never store your full card details on our systems.

That's most of what we do. Tell your trip expert what you want to change — pace, hotels, specific experiences, or a destination combination we haven't listed — and they'll rework the itinerary around it, not just swap a line item.

Usually yes. Our seeded destination pages are just the ones we've written up in full so far — mention any destination on the Plan My Trip form and a trip expert will follow up, even if it's not listed yet.

Our standard promise is a crafted itinerary within 24 hours of your first detailed message. Simple tweaks to an existing itinerary are usually same-day.

Yes — some travelers join a group departure for part of a trip and extend on either end with a custom, private leg. Flag this upfront so your expert can plan the handoff between the two smoothly.

Your dedicated trip expert is reachable on WhatsApp for the entire length of your trip — not a shared support inbox. Flight delays, hotel issues, and itinerary changes on the ground are handled by the same person who planned your trip.

For travelers currently on a trip, yes — genuinely 24×7. Pre-booking enquiries are handled 9am–9pm IST; once you're traveling, your expert is reachable any hour for anything trip-related.

Message your trip expert — many changes (an extra night somewhere, swapping an activity) can be arranged on the ground, subject to availability. Larger changes may carry a cost difference, which your expert will always confirm with you before making it.

Depends on the package — most itineraries include a private vehicle and driver for transfers and sightseeing, with local guides added for specific experiences (heritage walks, treks, wildlife). Your itinerary's inclusions list spells out exactly what's included for your trip.

Cancellation terms depend on how close to departure you cancel and what's already been booked on your behalf (flights, hotels, and permits often carry their own non-refundable windows). See our Cancellation Policy for full details before you book.

Often yes, and it's usually the better option if your hotel/vehicle inventory allows it — ask your trip expert as early as possible, since rescheduling closer to departure has the same constraints as canceling. See our Cancellation Policy for the specifics.

We don't sell insurance directly, but we strongly recommend buying a policy that covers trip cancellation and medical emergencies before you travel — ask your trip expert if you'd like a recommendation.

In the rare case a departure is canceled or substantially changed on our end (e.g. a group trip not reaching minimum group size), you'll be offered a full alternative or refund per the terms in our Cancellation Policy — not a partial credit buried in fine print.