Privacy Policy
Status: Draft — last reviewed: not yet
1. Introduction
{COMPANY_LEGAL_NAME}(“Ghumakkad,” “we,” “us”) respects your privacy. This policy explains what personal information we collect when you use www.ghumakkaddd.com or contact us to plan a trip, how we use it, and the choices you have.
2. Information We Collect
When you submit a lead form (Plan My Trip, Contact Us, or newsletter signup), we collect:
- Contact details: name, phone number, email address
- Trip preferences: destination, travel dates, group size, budget range
- Any message or notes you choose to include
We also collect standard usage data (pages visited, device/browser type, approximate location from IP) via analytics tooling.
3. How We Use Your Information
- To respond to your enquiry and build a trip itinerary
- To send booking confirmations, updates, and on-trip support messages
- To send occasional newsletters, only if you opted in, and only until you unsubscribe
- To improve our website and services
4. Sharing With Third Parties
We share information only where necessary to deliver your trip:
- Hotels, vehicle operators, and local partners required to fulfill your booking
- Payment gateway providers, to process payments (we do not store your full card details)
- WhatsApp Business API, if you opt in to WhatsApp communication
- Analytics providers, in aggregated/anonymized form where possible
We do not sell your personal information to third parties.
5. Payment Data
All online payments are processed through a PCI-DSS compliant, RBI-authorized payment gateway. We do not store your card, UPI, or net-banking credentials on our own systems.
6. Data Retention
We retain lead and booking information for as long as needed to provide our services and meet our legal/accounting obligations, after which it is deleted or anonymized.
7. Your Rights
You can request access to, correction of, or deletion of your personal information by contacting us at ghumakkad5963@gmail.com. We will respond within a reasonable timeframe.
8. Cookies & Analytics
We use cookies and similar technologies for essential site functionality and to understand how visitors use our site. You can control cookies through your browser settings.
9. Children's Privacy
Our services are intended for adults booking travel. We do not knowingly collect personal information directly from children.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be reflected with an updated date on this page.
11. Contact Us
For privacy questions or requests, contact our grievance officer at ghumakkad5963@gmail.com or +91 70500 28641.
{COMPANY_LEGAL_NAME} · GSTIN: {GSTIN} · Ghumakkad Travel House, Guwahati, Assam, India